$ cat /proof_of_work/turnover-agent · agent · telegram bot · sms automation
Turnover Agent
Telegram bot for the manager, plain SMS texts for cleaners — plus a live web dashboard.
FastAPI, Supabase, Twilio SMS, LLM reply-reading, cron watchers — on a small VPS.
Live in production — real turnovers, running daily since September 2026.
The problem. Every guest checkout starts a scramble: is the place clean before the next check-in? The manager was texting cleaners by hand, tracking replies by memory, and finding out about a missed clean when the guest was already at the door.
The build. An agent that watches the booking calendar for checkouts, then runs the loop by itself: it texts the cleaner the moment a turnover appears, reads the cleaner's plain-text reply, updates the state, and escalates automatically if nobody confirms in time. The manager sees everything in Telegram and on a live dashboard.
Why it works. No new app for anyone. The manager talks to a Telegram bot; cleaners reply to regular text messages like they already do. The agent does the chasing, the remembering, and the waking-you-up-only-when-it-matters.
The loop, in four texts
From offer to done — the cleaner never leaves their text messages, the manager never lifts a finger unless something needs a human.
Screens use sample data.
What it does without being asked
Polls the booking feed every 15 minutes. A new checkout becomes a turnover automatically — no copy-pasting between apps.
No confirmation? A reminder goes out. Still nothing? The escalation watcher flags it to the manager with a plain-English summary of what's stuck.
Cleaners answer in their own words — “done, left keys under mat” — and the LLM layer maps it to the right state. No buttons to decode.
Unknown numbers get a concierge mode: check-out times, local FAQs, and a handoff to the host when it's something real.
The manager's side
A live dashboard next to the agent: today's turnovers with cleaner status at a glance, properties with their calendar and crew.
Screens use sample data.
Why not just buy a platform?
There are good products in this space. They're built for scale, sold per seat, and shaped around their workflow. This agent is built around yours.
Turno-style services connect you with their pool of cleaners, per clean. You pay per booking and — the catch — you're hiring their cleaners, not yours. If your trusted cleaner isn't on the platform, you're recruiting.
The big platforms (Breezeway, TIDY) bundle scheduling, messaging, checklists, and more — published entry rates sit around twenty dollars per property per month and scale up from there with seats and add-ons. Powerful, but you configure their system, adapt your team to it, and pay monthly for the parts you don't use.
One flat build, your cleaners keep texting, your calendar stays where it is, your rules drive escalation. No marketplace, no per-seat math, no monthly fee for 30 features you don't touch. When your operation changes, we change the agent — full customization is the point.
Pricing is scoped per operation — tell us what your day looks like and get a quote in one conversation.